Terms of Service — Northern Wave Podcast Studios Ltd.

Effective Date: September 10, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Northern Wave Podcast Studios Ltd. (“Northern Wave Podcast Studios Ltd.,” “we,” “us,” or “our”). Northern Wave Podcast Studios Ltd. is located at 2180 Yonge Street, Suite 306, Toronto, ON M4S 2B8, Canada.

By booking, accessing, purchasing, or using any of our services, including our studio facilities, production services, recording equipment, or related offerings, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, guests, talent, producers, contractors, and other persons who access our premises or receive our services, whether directly or indirectly through a customer or authorized representative.

2. Scope of Services

Northern Wave Podcast Studios Ltd. provides professional podcasting and production-related services, which may include:

  • Professional podcast recording studio rentals;
  • Multi-camera video podcast sessions;
  • Audio editing and post-production;
  • Remote guest recording setup;
  • Live streaming support for podcast episodes;
  • Podcast launch consulting and production planning; and
  • Voiceover and branded content recording.

We may also provide additional related services, equipment, or support offerings as described on our website, in a quote, service agreement, booking confirmation, invoice, or other written communication. Any such materials may supplement these Terms and form part of the agreement between you and Northern Wave Podcast Studios Ltd.

We reserve the right to refuse service, limit service availability, reschedule sessions, or decline any project that we reasonably believe is unsafe, unlawful, technically infeasible, offensive, or inconsistent with our studio policies or professional standards.

3. User Obligations and Responsibilities

You agree to:

  • Provide accurate, current, and complete information when booking or communicating with us;
  • Ensure that all participants, guests, and representatives comply with these Terms and any studio rules or instructions;
  • Arrive on time and prepared, including scripts, files, guest access details, release forms, and other required materials;
  • Use our facilities, equipment, software, and services in a lawful, respectful, and safe manner;
  • Not damage, misuse, alter, or remove any studio property, equipment, software, or materials;
  • Obtain all necessary permissions, releases, licenses, consents, and rights for content you create, record, publish, distribute, or otherwise use through our services;
  • Ensure that your content does not infringe any copyright, trademark, privacy, publicity, or other rights of any third party;
  • Comply with all applicable federal, provincial, and municipal laws in Canada, including laws relating to defamation, harassment, privacy, consent to recording, and intellectual property; and
  • Promptly notify us of any technical issues, safety concerns, or incidents occurring during a session.

You are responsible for supervising all guests, minor participants, and third parties you invite or authorize to access our premises or systems. If minors are involved, you represent that you have obtained all required parental or guardian consents.

You may not use our services for unlawful purposes, to transmit harmful code, to interfere with studio operations, or to engage in abusive, threatening, deceptive, or discriminatory conduct. We may suspend or terminate services immediately if we determine, in our reasonable discretion, that your conduct poses a risk to people, property, operations, or reputation.

4. Payment Terms and Conditions

Fees, package pricing, hourly rates, deposits, cancellation charges, editing charges, overage fees, equipment charges, and any applicable taxes will be communicated in a quote, booking page, invoice, or service agreement. Unless otherwise stated, all prices are in Canadian dollars (CAD).

  • A deposit or full prepayment may be required to confirm a booking.
  • Payment is due by the date specified on the invoice or booking confirmation.
  • Late payments may be subject to administrative fees, interest, or suspension of services, to the extent permitted by law.
  • You are responsible for all applicable taxes, including GST/HST and any other taxes that may apply.
  • Any bank charges, chargeback costs, or payment processing reversals attributable to you may be recovered from you.

If a booking exceeds the reserved time or requires additional services, you agree to pay the applicable additional fees. We may require written approval before proceeding with work that is outside the original scope.

Disputed invoices must be raised in writing within 7 days of receipt, together with reasonable supporting details. Undisputed amounts remain payable on time.

5. Cancellation and Refund Policy

Cancellations and rescheduling requests must be made in writing by email to the contact information listed below. The following terms apply unless a different cancellation policy is expressly stated in a quote or service agreement:

  • Cancellations made 7 or more days before the scheduled session may be eligible for a refund of amounts paid, less any non-refundable deposit, administrative costs, or third-party charges.
  • Cancellations made less than 7 days but at least 48 hours before the session may be subject to a cancellation fee.
  • Cancellations made less than 48 hours before the session, no-shows, or late arrivals that materially reduce service time are generally non-refundable.
  • Rescheduling is subject to studio availability and may incur an administrative fee or price adjustment.

Refunds, where approved, will be processed to the original payment method within a reasonable time after approval. We are not responsible for delays caused by financial institutions or payment processors.

If a session is cancelled or interrupted due to your conduct, lack of preparedness, equipment misuse, or failure to comply with these Terms, no refund may be provided. If we cancel due to our inability to perform the services for reasons within our control, we will use commercially reasonable efforts to reschedule or issue a refund for the unperformed portion of the services, as appropriate.

6. Liability Limitations

To the fullest extent permitted by applicable law, Northern Wave Podcast Studios Ltd. shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or business interruption arising out of or related to the services, the studio premises, or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services or these Terms shall not exceed the amount paid by you to Northern Wave Podcast Studios Ltd. for the specific service giving rise to the claim during the 3 months preceding the event giving rise to the claim, or CAD $500, whichever is greater, except where liability cannot be limited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or other liability that cannot legally be excluded.

You acknowledge that recording, streaming, and production services may be affected by technical failures, internet interruptions, software defects, power outages, hardware malfunctions, or third-party platform disruptions. We do not guarantee uninterrupted, error-free, or lossless performance of any recording, streaming, editing, or distribution service.

You are responsible for maintaining your own backups of content, files, and materials. We are not liable for loss or corruption of content except to the extent caused by our gross negligence or willful misconduct and subject to the limits of applicable law.

7. Intellectual Property Rights

As between you and Northern Wave Podcast Studios Ltd., each party retains ownership of its pre-existing intellectual property. Unless otherwise agreed in writing, you retain ownership of your podcast content, scripts, recordings, trademarks, logos, and other materials you supply or create.

Upon full payment of all applicable fees, and subject to these Terms and any separate written agreement, we grant you a limited, non-exclusive, non-transferable license to use the deliverables we create for you for your internal and commercial podcasting purposes as intended by the applicable service package.

We may retain ownership of our proprietary templates, workflows, processes, editing techniques, training materials, studio systems, and know-how. You may not copy, reverse engineer, distribute, or exploit our proprietary materials except as expressly authorized in writing.

You represent and warrant that any content you provide to us or ask us to record, edit, publish, stream, or distribute does not infringe any third-party rights and that you have obtained all necessary permissions and releases for all included content, including music, images, video, brand assets, and guest appearances.

Unless you notify us otherwise in writing, you grant Northern Wave Podcast Studios Ltd. a non-exclusive, royalty-free license to use your name, logo, project title, and limited excerpts of delivered content for portfolio, promotional, and marketing purposes, provided that such use does not disclose confidential information and is consistent with applicable law.

8. Data Protection and Privacy

Northern Wave Podcast Studios Ltd. handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

We collect, use, and disclose personal information only as reasonably necessary to provide and administer our services, manage bookings, process payments, communicate with you, improve our operations, ensure security, and comply with legal obligations.

Depending on the service, we may process names, contact details, billing information, session recordings, participant images and voices, technical metadata, and communications related to the project. Where required, we may obtain consent for recording and use of personal information, and you are responsible for securing any additional consents required from your guests or participants.

We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For more information about how we handle personal information, or to make a privacy-related request, contact us using the details below.

9. Force Majeure

Northern Wave Podcast Studios Ltd. shall not be liable for any delay, failure, or inability to perform its obligations to the extent caused by events beyond our reasonable control, including without limitation fire, flood, severe weather, epidemic or pandemic, public health emergency, power outage, internet failure, equipment shortages, labor disputes, governmental action, war, terrorism, civil unrest, or acts or omissions of third parties.

If a force majeure event occurs, we may suspend, modify, or cancel affected services and will use commercially reasonable efforts to notify you and, where appropriate, reschedule or provide a credit or refund for any undelivered portion of the services, subject to any unavoidable costs already incurred.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect changes in our services, business operations, or legal requirements. The revised Terms will be effective upon posting or upon the date stated in the updated version, whichever is later, unless otherwise required by law.

Your continued use of the services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms, and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of our studio and related offerings, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules.

Subject to any mandatory consumer protection or other applicable laws, you agree that the courts located in Toronto, Ontario, shall have exclusive jurisdiction and venue over any dispute arising from these Terms or the services.

12. Contact Information

If you have questions, concerns, payment inquiries, cancellation requests, or privacy-related requests, contact:

Northern Wave Podcast Studios Ltd.
2180 Yonge Street, Suite 306
Toronto, ON M4S 2B8
Canada
Email: [email protected]
Phone: +1 (416) 782-5943

13. Severability Clause

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

If any invalid or unenforceable provision can be modified to make it valid and enforceable, the provision shall be deemed modified to the minimum extent necessary to achieve that result, consistent with the original intent of the parties.

These Terms constitute the entire agreement between you and Northern Wave Podcast Studios Ltd. with respect to the subject matter hereof, unless supplemented or modified by a separate written agreement signed or accepted by both parties.

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